Hey there 🙋🏻‍♀️

My name is Amberly! I am a creative and team focused Operations Specialist looking for a role in Customer Success or Digital Marketing. I am a solutions-oriented professional with a track record of driving revenue growth and operational excellence. With experience spanning from K-9 education to Enterprise-level portfolio management, I thrive at the intersection of customer strategy and internal efficiency. You can check out my full resume here.

💪🏼 I bring over ten years of experience in customer-facing roles, including five years focused on scaling revenue and supporting strategic business partners. I’m deeply passionate about creating seamless customer experiences and am eager to leverage my background in education and operations to drive meaningful impact on your team.

🤔 Why are you interested in customer success?

🎉 I want to offer more proactive solutions than reactive solutions. I want my customers to have all the information and tools at hand to successfully integrate a product into their workflow.

💡Current role highlights include:

Supported a revenue portfolio of up to $15 million -> Now $17 million!
Leveraged budget tracking and purchase order insights to realize 25% additional project extensions
Contributed to the revamp of client best practice guides
Participated in User Acceptability Testing to analyze system features, assess training materials, and supported data migration during go-live of Workday Fins

➕A little more about me:

Open to Travel: Yes, especially Asia and Europe 🧳

Sport I’m obsessed with: Tennis 🎾

Hobby I spend too much money on: Knitting 🧶

I recommend you read: Invited to a Banquet by Fuchsia Dunlop 🍜

Skills and Experience:

Education and Notable Experience

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Fibershed Mountains & Plains 🐑

M&P Fibershed put a call out for someone with marketing experience to help them grow their reach on Instagram and increase membership to their producer and support community. In October 2025, I was voted in to the board to help with these goals. To date, I’ve implemented:

A redesigned website that is updated quarterly and shares fiber related updates and catalogues fiber artists and producers in and around Colorado
A monthly member newsletter to share fiber related news and updates
Actively posting carousels, reels, and photos on Instagram to increase understanding of the Fibershed mission

Coursera Certificate

Google Digital Marketing & E-Commerce Professional Certificate

General Assembly Certificate

Product Management Professional Certificate

University of Colorado Boulder

Bachelor of Arts - Chinese History & Asian Studies, Business Minor, Certificate in Digital Media

let’s work together

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I’m looking for opportunities in…

💄 d2c products - beauty, food products, software, yarn - if the end user is a individual customer, I want to create campaigns that resonate and speak to customer needs.

📚 publishing - as an avid reader, lover of libraries, and hoarder of books, working in publishing would be nothing short of amazing. There are thousands of books out there that are not getting the marketing they need to reach the people who need to hear those stories the most.Let’s find those readers and get books in their hands!

📝 education technology - teaching abroad changed my life and I would love the opportunity to connect students and teachers with the resources and technology they need to succeed.

🎾 tennis and women’s sports - I only started playing tennis last year, but to say I’m obsessed is not enough. The road to becoming a pro is challenging and the matches are charged with emotion, but somehow, women’s tennis viewership is nowhere near as high as men’s. Let’s change that.

Questions? Inquiries? A job offer? Let’s connect! ✉️ [email protected]

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